Terms of Use
Welcome to TeleDirect Call Centers ("TeleDirect"). TeleDirect and its affiliates provide their services to you subject to the following Terms of Use. Before you may use TeleDirect's services, you must read and accept all of the following Terms of Use.
Privacy
TeleDirect is committed to the protection of our customers' privacy. For a complete description of how we collect and subsequently use our customers' personal information, including the security measures we have implemented to protect the data, please review our Privacy Policy.
Toll Free Numbers
After purchasing your package of customer service you will select a phone number(s) to use in connection with your account. These phone numbers are and will always remain the property of TeleDirect Communications Inc. All usage of these numbers is at the sole discretion of TeleDirect Communications Inc. TeleDirect will deduct minutes for unused phone numbers. You may cancel a campaign at anytime and avoid this deduction. 25 minutes will be deducted every 30 days for any phone number that has no usage. For example, if a phone number has 20 minutes of usage in 30 days, 5 minutes will be deducted from your balance of minutes.
Nonrefundable Service
The purchase of live customer service from TeleDirect Communications Inc. is non-refundable.
Credit Card Charge Backs or Holds
The charge on your credit card statement will appear as Tele-Direct Communications. If you request a charge back of this payment from your credit card company your account will be immediately disabled and your phone number(s) will be released. To restore your account, you must have the credit card charge back or hold removed and TeleDirect will then apply a $25.00 processing fee. Once your account has been disabled and your phone number(s), there is no guarantee that you will be able to use the same phone number(s).
Registration
Upon registration with TeleDirect, you will choose a User Name and Password
for your account. You are responsible for maintaining the confidentiality of
your User Name and Password and you agree that you are responsible for all
activities that occur under your account and Password.
In addition, please note that the TeleDirect Site is a general audience web
site. By registering with TeleDirect, you represent that you are at least 13
years of age. If you are under 13 years of age, you should not register with
us or provide information on this Site. We do not collect personal
information from any person that we actually know is under the age of 13.
Content Submitted to and Collected by TeleDirect
You represent and warrant that you own or otherwise control all of the
rights to the content that you upload into TeleDirect's system; that the
content is accurate; that use of the content you supply does not violate
this Terms of Use Agreement and will not cause injury to any person or
entity; and that you will indemnify TeleDirect and its affiliates for all
claims resulting from the content you supply. You agree that information you
upload into TeleDirect's system for purposes of an outbound campaign
complies with all applicable laws, including the Telemarketing Sales Rule
and the National Do Not Call Registry, and you further agree to indemnify
TeleDirect for any and all claims arising out of violations of the
applicable laws regarding use of that information.
TeleDirect may collect information on your behalf as part of an inbound or
outbound campaign. TeleDirect will not re-sell or market that information,
nor will TeleDirect share that information with third-parties without your
prior consent, unless we believe that the law requires it, such as in
response to subpoenas, court orders, or other legal processes, or to
establish or exercise our legal rights or defend against legal claims, or
you are using our salesforce.com integration software. If you are using our
salesforce.com integration software, the information we collect on your
behalf will be shared with salesforce.com when it is loaded into your
salesforce.com organization.
Campaigns
TeleDirect will, to the best of its knowledge and judgment, only accept
those campaigns that represent honest and ethical activity on the part of
the client. If at any time, TeleDirect determines or becomes aware that the
client is engaging in unethical or illegal activity, TeleDirect reserves the
right to immediately cease providing all services and may demand immediate
payment of any outstanding charges owed by the client.
TeleDirect owns the toll-free telephone numbers it provides as part of its
campaign service offerings. After a campaign is concluded or terminated, you
may no longer use the toll free numbers associated with that campaign.
Trademarks
The phrases "TeleDirect," "TeleDirect Call Centers," "Seminar Edge," "Work The Lead," and "Fill The Lot" are all trademarks owned by TeleDirect as are all designs and logos used by TeleDirect that incorporate those phrases. You agree not to use any of these trademarks in commerce, including by public display on any website or product, without TeleDirect's prior written permission. All trademarks not owned by TeleDirect or its affiliates that appear on this web site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by TeleDirect or its affiliates.
Notice and Procedure for Making Claims of Copyright or Intellectual Property Infringement
TeleDirect respects the intellectual property of others, and we ask our
users to do the same. If you believe that your work has been copied in a way
that constitutes copyright infringement or your intellectual property rights
have been otherwise violated on this web site, please provide the following
information to TeleDirect's Copyright Agent:
1. an electronic or physical signature of the person authorized to act on
behalf of the owner of the copyright or other intellectual property
interest;
2. a description of the copyrighted work or other intellectual property that
you claim has been infringed;
3. a description of where the material that you claim is infringing is
located on the site;
4. your address, telephone number, and email address;
5. a statement by you that you have a good faith belief that the disputed
use is not authorized by the copyright owner, its agent, or the law;
6. a statement by you, made under penalty of perjury, that the above
information in your Notice is accurate and that you are the copyright or
intellectual property owner or authorized to act on the copyright or
intellectual property owner's behalf.
TeleDirect's Agent for notice of claims of copyright or other intellectual property infringement on this web site can be reached as follows:
By mail:
Copyright Agent
c/o TeleDirect Call Centers
4745 Chippendale Drive
Sacramento, CA 95841
USA
By phone: 800-776-1081
By fax: 916-331-5248
By email: jcales@teledirect.com
Indemnity
You agree to indemnify and hold TeleDirect and its affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit or otherwise make available through TeleDirect's web site, your use of or connection to TeleDirect's services, your violation of the Terms of Use, or your violation of any law or the rights of a third party.
General Information
Entire Agreement. The Terms of Use agreement constitutes the entire
agreement between you and TeleDirect and governs your use of TeleDirect's
services, superseding any prior agreements between you and TeleDirect with
respect to our services. You may be subject to additional terms and
conditions that may apply when you use or purchase certain other TeleDirect
services, affiliate services, third-party content or third-party software.
Governing Law and Forum. You agree that the Terms of Use shall be governed
in all respects by the laws of the State of California, without regard to
conflict of law provisions. You agree that any claim or dispute you may have
against TeleDirect must be resolved by a court located in Sacramento County,
California, except as otherwise agreed by the parties. You agree to submit
to the personal jurisdiction of the courts located within Sacramento County,
California for the purpose of litigating all such claims or disputes.
Modification. Please review our other policies, such as our Privacy Policy,
posted on this web site. These policies govern your visit to
www.teledirect.com and your use of TeleDirect's services. We reserve the
right to make changes to our web site, policies, and these Terms of Use at
any time.
If any of these terms shall be deemed invalid, void, or for any reason
unenforceable, that term shall be deemed severable and shall not affect the
validity and enforceability of any remaining term. If there are material
changes to the Terms of Use, we will post a link to our revised Terms of Use
on our home page so that our users are always aware of the terms and
conditions under which we provide services. In addition, our users will be
required to review and accept the revised Terms of Use before accessing our
services.
Contact Information
If you have any questions regarding these Terms of Use, or any other general questions, please feel free to contact us by email at jcales@teledirect.com or by mail at TeleDirect Call Centers, Attn: Jamie Cales/Business Development, 4745 Chippendale Drive, Sacramento, CA 95841, USA.